Refund Policy

CAN I CANCEL OR CHANGE MY ORDER?

We start processing your order soon after it is placed. If you need a cancellation, please email within 12 hours to see if we can process a cancellation. Depending on when your order was placed, cancellation may be possible if production has not yet begun.

Please contact us at ventureondesigns@gmail.com to check if changes or cancellation are possible, and give the reason you wish to cancel.

 MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact us for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return item to us without authorization first.

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.

SATISFACTION GUARANTEE:

If you're not 100% satisfied with your purchase for any reason, please contact us and we will make it right. Your satisfaction is our utmost priority.

ventureondesigns@gmail.com